FAQs Archive

Q: Q. What hospitals can be used?

A. EHS and AXA Global Healthcare do not have a Directory of Hospitals locally and therefore your employees are able, with a few exceptions, to use any hospital that they may choose, so long as adequate facilities and suitable treatment is provided. A Directory of Hospitals does apply for the UK.

Q: Q. What happens if I want to cancel my cover?

A. You have 15 days from the commencement date of your cover to review your benefits. If you decide to cancel and no claims have been made, we will arrange a full refund of any premium paid, provided we receive a written request to cancel your cover.

Q: Q. Can my family members also be covered?

A. Yes. Your spouse or adult partner, who is permanently living with you, can be included as a dependant. Also eligible for cover are unmarried children not more than 18 years old and living with you, or not more than 26 years old and in full-time education. Again, this is subject to a completed Application form.

Q: Q. How quickly does my cover go into effect?

A. As soon as we receive a completed application form (email or original), we can confirm immediate cover for 15 days, subject to underwriter’s acceptance and pending receipt of the premium. If you wish to be covered immediately, please contact Executive Healthcare Solutions on (254) 20 291 0000 or (254) 709 337 000 . You may also reach us via email at info@executive-healthcare.com .

Q: Q. Is a medical examination required to enrol in the plan?

A. No. In the rare instance that we require additional information for fair and accurate underwriting purposes, we will ask you to submit a medical report from your doctor.

Q: Q. Is there an annual benefit limit?

A. EHS and AXA Global Healthcare do not have a Directory of Hospitals locally and therefore your employees are able, with a few exceptions, to use any hospital that they may choose, so long as adequate facilities and suitable treatment is provided. A Directory of Hospitals does apply for the UK.

Q: Q. Is there an annual benefit limit?

A. You are able to claim up to an annual maximum of U.S.$1,600,000 under Standard and Comprehensive plans, $2,500,000 under Prestige plan, and $5,000,000 under Prestige Plus plan.