FAQs Archive

Q: Q: Why is International Private Medical Insurance growing in Africa?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text] A: Due to rising demand, better infrastructure, and global insurance access, International private medical insurance is expanding rapidly across African nations. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Q. Are there deductibles?

A. With all EHP plans, you can choose whether or not to have a deductible against your policy. You will be required to pay for covered services before the insurer will begin to pay. Considerable savings can be made on your premium by selecting a deductible.

Q: Q. What happens where Inpatient treatment is needed in an Emergency?

A. Whilst we normally ask that any in-patient treatment is pre-approved prior to the commencement of any treatment, in a medical emergency it is important to get treatment as soon as possible. All we ask is that either the patient or a family member/colleague contacts our 24-hour emergency assistance centre as soon as reasonably possible so that we can provide any additional assistance that may be required.

Q: Q. How often can an individual make a claim?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text]A. There are no limits to the number of times a member can make a claim, however some benefits do have sub-limits to the overall monetary amount of cover provided.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Q. How are claim forms obtained?

A. Your account executive or broker can email the form to you, alternatively, claim forms can be downloaded from www.executive-healthcare.com

Q: Q. What hospitals can be used?

A. EHS and AXA Global Healthcare do not have a Directory of Hospitals locally and therefore your employees are able, with a few exceptions, to use any hospital that they may choose, so long as adequate facilities and suitable treatment is provided. A Directory of Hospitals does apply for the UK.

Q: Q. What happens if I want to cancel my cover?

A. You have 15 days from the commencement date of your cover to review your benefits. If you decide to cancel and no claims have been made, we will arrange a full refund of any premium paid, provided we receive a written request to cancel your cover.